FAQ
mbajee words FAQ — Answers to Your Questions
From claiming bonuses to bKash deposits, KYC verification and account security — find detailed answers to all these topics on this page.
For ages 21+
bKash, Nagad, Rocket
Bengali and English support
SSL encryption
Whether you are new to mbajee words or a returning member, questions come up from time to time. This page has detailed answers to more than 20 questions across five sections: welcome bonus, contact and support, identity verification (KYC), deposit methods and account security. Before you start playing at mbajee words Casino, or whenever you run into an issue, the answers below are your first stop. If you cannot find an answer to your question here, our 24/7 live chat support is always available.
Table of Contents by Section
Welcome Bonus
The wagering requirement for the mbajee words welcome bonus applies only to the bonus amount — not the deposit. The condition is 25 times the bonus amount. Example: deposit ৳1,000 and you get ৳1,000 bonus, giving you a balance of ৳2,000, and you must wager ৳1,000 × 25 = ৳25,000. The bonus funds cannot be withdrawn until this wagering amount is completed.
First, go to the mbajee words Login page and sign in to your account. Then make your first deposit via bKash, Nagad or Rocket. A 100% bonus of up to ৳15,000 will be credited to your account automatically. No separate code or form is needed to claim the bonus — your first deposit qualifies you.
Yes. Under mbajee words rules, every bonus has a set expiry period. If the wagering requirement is not met within that time, the bonus and any winnings earned from it may be cancelled. Check the terms and conditions page for the exact expiry details, and start playing as soon as you receive a bonus.
mbajee words does allow bonus cancellation, but all winnings earned from that bonus will be forfeited. If you want to cancel a bonus, let the support team know via live chat and they will process the request. It is worth understanding your deposit amount and bonus balance clearly before deciding to cancel.
No. The mbajee words welcome bonus is available only once per player — based on one account, one mobile number and one payment method. Attempting to claim the bonus by opening multiple accounts may result in all related accounts being suspended.
Contact and Support
Yes. The mbajee words support team can communicate in Bengali and English. For the convenience of Bangladeshi players, writing in Bengali on live chat will get you a response in Bengali. There is no language barrier — ask your question in whichever language you are comfortable with.
To get a faster resolution, have your registered mobile number, account username and a detailed description of the issue ready. For deposit or withdrawal queries, providing the transaction date, amount and payment method name (bKash / Nagad / Rocket) will help the support team resolve the issue more quickly.
Yes. The mbajee words support team is active 7 days a week, 24 hours a day. During a BPL match night, Eid holidays or at 4 in the morning — whenever you run into a problem, open live chat and a representative will respond right away.
Two support channels are available: (1) Live Chat — can be launched directly from any page on the site for an immediate response; (2) Email — use email for complex issues or when you need to send documents. You will find the email address on the About Us page. Phone support is not currently available.
Identity Verification (KYC)
mbajee words typically requests KYC verification at the time of your first large withdrawal or as part of a security review. Verification may also be required if unusual activity is detected on the account. Documents may be requested to confirm age as part of responsible gaming — particularly for those under 21.
Verification serves two main purposes: confirming that each account belongs to a real person, and preventing account fraud and money laundering. When mbajee words requests KYC, completing it is mandatory — otherwise the withdrawal process may be put on hold. Once verification is done, you generally do not need to submit documents again.
Yes. All documents submitted to mbajee words are secured with SSL encryption and are only accessible to the internal verification team. Your identity documents or personal information are never sold or shared with any third party. Please read the Privacy Policy for more details.
First, read the rejection reason carefully — rejections usually happen because a document is unclear, the image is cropped or the information does not match. Fix the issue and resubmit clear, complete documents. If you are not sure what went wrong, contact the mbajee words support team via live chat and they will guide you through the next steps.
Deposit Related Questions
The minimum deposit amount at mbajee words is ৳300 — the same rule applies regardless of the payment method. Depositing this amount lets you play all games in the Slots section. A minimum deposit of ৳300 is also required for the weekly deposit festival bonus.
mbajee words does not charge any fees on deposits. However, bKash, Nagad or Rocket may apply their own transaction charges — this is each mobile wallet provider's own policy. The full amount you send is expected to be credited to your mbajee words account, but check the relevant service's terms for any wallet charges.
Currently, deposits can be made through three mobile wallets: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is ৳300 for all three methods. Transactions are usually credited to your account within a few minutes.
First, wait a few minutes — there may be a slight delay due to network congestion. If the deposit has not arrived after 15 minutes, collect your bKash / Nagad / Rocket transaction message (including the transaction ID) and contact mbajee words Live Chat directly. The support team will resolve the issue promptly.
First, log in to your account and go to the Deposit section. Select bKash, then send money from your bKash app to the provided number using "Send Money". Enter the amount (minimum ৳300), use the reference number if one is provided, and send. Your balance will be updated within a few minutes.
Account Security
If you notice an unrecognised login or unusual transaction on your account, immediately change your password and notify mbajee words Live Chat. The support team will temporarily suspend the account and investigate the matter. Also change your bKash or Nagad app password if you think your information has been compromised.
Never. mbajee words or any legitimate service provider will never ask for your OTP, bKash PIN, Nagad PIN, or password. If someone claims to represent mbajee words and asks for this information, it is fraudulent. No representative will ask for this information even in Live Chat — please report it immediately.
Always check the browser's address bar to confirm mbajeewords.cam. If the domain has a slight spelling change (e.g. mbajeewordz, mbajeew0rds) or extra characters, it may be a fake site. Fake sites often promise enticing "free" bonuses. If in doubt, access the site by typing the address directly into your browser.
Yes. All data, from accessing the site to every transaction, is protected by SSL encryption. Your personal information, payment records, and gaming history are all stored on secure servers. You can find full details on how mbajee words uses and stores your data in the Privacy Policy.
Choose a password of at least 8–12 characters that includes uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or mobile number as a password. Avoid using your mbajee words account password on any other site or app.
Didn't find your answer? Talk to us directly
If you have any questions beyond this page, the mbajee words support team is always here for you. Seven days a week, 24 hours a day — you can get help in both Bengali and English.
Live Chat
Instant, from any page on the site
Email Support
Find the address on the About Us page