Your safety is our priority
Playing at mbajee words should be a source of enjoyment, not stress. On this page you can find out how to set your own play limits, recognise warning signs, and get help when you need it.
What is responsible gambling and why does it matter
Online casino and sports betting can be a form of entertainment, but it stays positive only when a player remains aware of their own means and limits. mbajee words believes that creating the right environment for play is not the player's responsibility alone — the platform carries an equal obligation.
Our Terms and Conditions state clearly that mbajee words is only for people aged 21 or above. Those under this age are strictly prohibited from opening an account or taking part in any game. This rule is not a formality — it is a commitment to protecting every young person.
Gambling may begin as entertainment but can sometimes become a habit. To prevent that from happening in anyone's life, mbajee words provides several tools and support measures. Under our Privacy Policy, your personal data is never sold to third parties, and self-exclusion requests are kept completely confidential.
All betting and casino activity at mbajee words is strictly for people aged 21 or above. Age verification is a mandatory part of our process.
Tools for your protection
mbajee words provides tools that let you control how much you play, how long you play, and how much you spend. Contact our 24/7 live chat to activate any of these tools.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Session time limit
Decide in advance how long each session will last. Once that time is up, the session will end automatically.
Loss limit
Use this feature to stop play automatically for the day once your losses reach a set amount.
Temporary break
If you want to take a break for a few days, activate a cooling-off period of 24 hours to 30 days. You will not be able to log in during this time.
Self-Exclusion
For a longer break, choose a self-exclusion for a set period. Promotional communications will also be paused during this time.
Reality reminder
A message will appear at set intervals reminding you how long you have been playing and how much you have spent in total.
For more details about these tools, visit our FAQ page or ask us directly via 24/7 live chat.
Warning signs of a problem
It can be hard to recognise when gambling has moved beyond entertainment and become a problem. If any of the signs below apply to you or someone close to you, that is an important signal.
Repeatedly playing to recover lost money, and placing larger bets in an attempt to cover losses.
Hiding gambling from family or friends, or lying about how much time or money is being spent.
Repeatedly failing to cut down or stop gambling despite wanting to, or feeling restless when not playing.
Spending household money, borrowed funds, or emergency savings on gambling.
Neglecting or abandoning work, studies, or family responsibilities to focus on gambling.
Experiencing mental discomfort, anxiety, sleep problems, or sharp mood changes because of gambling.
mbajee words commitments
We see responsible gambling not just as a section, but as the core foundation of the platform. We have specific commitments in place to protect players.
- Age is verified when a new account is created, and accounts for those under 21 are not approved.
- Once a self-exclusion request is received, the account is deactivated promptly and advertising is stopped.
- Support team members speak Bengali and can reach out proactively if they notice signs of a problem.
- No bonus or promotion is ever offered to a player who is under self-exclusion or has set a limit.
- Play history and transaction details can be viewed and downloaded from the account at any time.
- If suspicious activity is detected, we may review the account on our own initiative and alert the player if needed.
- Responsible gambling information and tools are available free of charge, and there is no penalty for using them.
- If professional advice is needed, our support team can direct you to the right contact.
Where to get help
Acknowledging a problem is a sign of strength. You are not alone — the mbajee words support team, your family, and professional counsellors are always here for you.
24/7 Live Chat
Join our live chat at any time. Tell us in Bengali about self-exclusion, setting limits, or any concern you have.
Email Support
Support is also available by email alongside live chat. All messages are answered in Bengali or English.
Family and close ones
If someone in your family feels it is time to talk about your gambling habits, opening that conversation is the most effective step.
Professional advice
Talking to a mental health professional or behavioural counsellor can genuinely help in overcoming this kind of habit.
Talk to us directly
The mbajee words support team is available 24 hours a day, seven days a week via live chat and email for any responsible gambling matter. All conversations are kept completely confidential.
24/7 support in Bengali and English
Some tips for healthy play
If you want to keep gambling within the bounds of entertainment, building these simple habits can help.
Keep a separate budget
Decide in advance how much money you will spend on gambling each month and treat that amount as an entertainment expense — never use household funds.
Track your time
Before you start playing, decide how long you will play. Use a timer and stop yourself when the time is up.
Do not bet on impulse
Avoid playing when you are upset, angry, or under pressure. Decisions made under emotional influence generally do not lead to good outcomes.
Keep wins in perspective
Big wins do not come all the time. Each game operates independently — a previous result does not determine the next one.
Keep other forms of entertainment
Regularly take part in other activities outside of gambling, such as spending time with family, reading, or going out.
Evaluate yourself regularly
At least once a month, look back at how much time and money you have spent and check whether it matches your plan.